"We know, particularly as technology and societal expectations change, that our policies must continually evolve and

What a piece of shit victim blaming response.

Whoever said that should be forced to eat airline food for a decade for suggesting that this is an expectations problem caused by people suddenly expecting airlines not to treat people with disabilities like shit.

At least they treat everyone equally (shitty)?

Wow, Canada really is nicer. In the US, that wheelchair would have been smashed, and they’d cut her a check for like 30% of it’s replacement cost.