I hate these proprietary systems because companies have very bad track records in terms of maintenance, since they’d rather you buy a newer product.
In 2022, the automaker told drivers of the affected cars, some only three years old, that a technical solution was delayed by the pandemic. Now, more than two years later, those drivers still don’t have access to telematics services. […] Vehicles from Hyundai and Nissan, some as late as model year 2019, also lost some features after 2022’s 3G sunset.
In a country with good consumer rights, this would be a valid reason to return it and get a replacement or refund: It’s no longer offering functionality that was advertised and that you paid for as part of the purchase price.
In a country with good consumer rights, this would be a valid reason to return it and get a replacement or refund: It’s no longer offering functionality that was advertised and that you paid for as part of the purchase price.
In the EU this would probably be a no-brainer.
Same in Australia, where I’m from. I’m living in the USA now and it’s a lot harder to get refunds for things like this.
The mandatory warranty for any product in the EU is 2 years. It doesn’t take into account products like cars that you would expect to be usable for 10+ years.
I doubt you could claim anything in the EU either after more than 2 years.
I’m not an expert on this, if there are some regulations I didnt take into account, please correct me.
The mandatory warranty for any product in the EU is 2 years
I don’t know a lot about EU policies. In Australia, products must last for as long as a reasonable consumer would expect them to last (for example, 10 years for a large appliance like a fridge), including advertised features or features a sales rep told you about, regardless of the warranty period. A company removing features only three years after purchase would absolutely qualify for a refund or replacement.
I think Australia’s policies are stricter than the EU though. As far as I know, Australia is the only country where you can return games on Steam if there’s a major bug, even if you’ve had it for months and have hundreds of hours of game time. Valve got sued by the government and fined AU$3 million because they tried their “no refunds after 2 hours of game play” approach in Australia, which is illegal there (you can’t have conditions like that on refunds if the refund is for a major issue). https://www.pcgamer.com/valve-posts-a-notice-about-australian-consumer-rights-on-steam/
products must last for as long as a reasonable consumer would expect them to last (for example, 10 years for a large appliance like a fridge),
I never heard about anything like this in the EU. If my fridge or washing machine breaks after 2 years and 1 week I have no legal claim towards the manufacturer.
Actually most big electronic retailers try to sell you additional warranty with the product you buy. So you pay extra to extend warranty to 5 years.
I like the Australian aproach better, though.
Without right to repair, there will be planned obsolescence.
My Citroen EV developed an on board charger fault. It wouldn’t charge. The part was a “coded part” which meant it had to specifically programmed with my EV’s ID by Citroen at manufacture. It took months to finally be fitted and ready. So basically, not only does the coded parts system make service shit, but also means when the manufacturer is done making the part, the car is dead. You can’t swap parts between cars and there is no third party parts. It’s meant to be about car theft, but it’s very convenient it blocks competition and long product life…
If it was a carburetor (which EVs do not have), I’d be okay with a DRM. But boards? Is there an organized crime group that steals EV boards? Next time it will be funking wipers with DRM.
They DRM it all if we let them. We must not. It should going the other way. More open, repairable and upgradable.
Cars should just come with a big open socket up front, where I can buy (or build) my own infotainment system to install there. That way I can replace it over the course of the car’s lifetime. Or, give me the option to just plug it up or install a traditional car radio or something. I should be able to cram an 8-track player in if I want.
Keep all automobile controls as physical buttons, knobs, and levers.
I haven’t owned a car in over 10 years, but whenever I look at what’s available, I can’t get past how much planned obsolescence is baked into newer cars. I would never buy one…
If automakers focused on cars, and let tech companies and focus on building the infotainment systems, we’d have better choices and less vendor lock-in.
Cars should just come with a big open socket up front, where I can buy (or build) my own infotainment system to install there.
…which is precisely what we used to have, before auto makers decided to insist that they should be enclosed in a swooping dash.
That was also the point of Apple CarPlay/Android auto. Let the manufacturer provide the hardware but your phone can run the infotainment. Let actual software companies do that, instead of the horrible mess that car manufacturers make out of software
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I think people are missing the fact that the features of this VW are going away because they run on 3G. What can a car manufacturer do? Correct me if I’m wrong, you can’t just drop a new antenna to fix the problem.
Cars routinely last 15 years and that’s geologic time compared to tech. This isn’t just a problem of greed or lack of foresight.
