Summary

An internal Social Security Administration memo from March 13 reveals plans to require internet identity verification for phone benefit claims, forcing those unable to use online systems to visit physical offices.

The memo, authored by acting Deputy Commissioner Doris Diaz, estimates 75,000-85,000 people would need in-person visits despite month-long wait times and office closures.

This change would severely impact the 40% of beneficiaries who rely on phone service.

Meanwhile, the agency is cutting 7,000 employees (12% of staff) and closing offices. The memo acknowledges these changes will cause “service disruption,” “operational strain,” and “budget shortfalls.”