DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.
DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.
Yeah, let me know how to get GrubHub to even respond to a support request for an order that never arrived, much less refund me and then you can tell me GrubHub is better. I had an order that was never delivered on Sept 23 and GrubHub has still not responded to or refunded me. At least with Doordash or UberEats I can get issues with my order addressed almost immediately.
Charge it back. If you didn’t get service, no reason they should get money.
Weird, I’ve gotten refunded by them easily in the past.
Go to the order in your account, scroll to the bottom and click “Need Help?”. It will give you a dialogue to go through. I do not know how much time it gives you on that system to report something, but I don’t know how you aren’t getting a response. I never have trouble getting things fixed as a customer.
I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.
Well, if you ever do business with them again and run into an issue, here’s the support number I call: 1 (877) 585-7878
Works for both drivers and customers.