YMMV, but I’ve ended up with substantially better deals twice now just by calling. It’s getting harder to get a live human, but they have more flexibility. I too have internet only, so no bund discounts either.
I had to get Xfinity on the line for my grandmother last year. The phone options for modifying or canceling an account or service went to holds that eventually just dropped the call. The option for adding a service went right to a human though and they were able to cancel the services anyway.
Even the “tip” one of their support people gave me for getting a live human faster stopped working this year… it’s a crap company, but they are definitely the best deal on my block.
This years evil award goes to Frontier Communication who we’re charging my folks $35/month for DSL that maxed out at 7 megabits a second. And (I kid you not) commercials for those “I’ve fallen and can’t get up pendants” if you call the support line after 5 or on a weekend. Scamming old people is now an acceptable corporate business model.
A bit late to your comment but they simply don’t want you to talk to a human. It’s that easy. Talking to a human results in empathy, which results in giving away of deals the management doesn’t really want you to give out.
They’d rather you get frustrated at being able to not reach a human and then you just give up and be a good sheep and pay what you’re expected to.
Oh, unless you want to cancel, in which case it will take no less than 10 different humans bouncing you off various departments and scripts because making it easy to cancel also results in bad metrics
YMMV, but I’ve ended up with substantially better deals twice now just by calling. It’s getting harder to get a live human, but they have more flexibility. I too have internet only, so no bund discounts either.
I had to get Xfinity on the line for my grandmother last year. The phone options for modifying or canceling an account or service went to holds that eventually just dropped the call. The option for adding a service went right to a human though and they were able to cancel the services anyway.
Even the “tip” one of their support people gave me for getting a live human faster stopped working this year… it’s a crap company, but they are definitely the best deal on my block.
This years evil award goes to Frontier Communication who we’re charging my folks $35/month for DSL that maxed out at 7 megabits a second. And (I kid you not) commercials for those “I’ve fallen and can’t get up pendants” if you call the support line after 5 or on a weekend. Scamming old people is now an acceptable corporate business model.
Thanks for the moral support, I really appreciate it.
A bit late to your comment but they simply don’t want you to talk to a human. It’s that easy. Talking to a human results in empathy, which results in giving away of deals the management doesn’t really want you to give out.
They’d rather you get frustrated at being able to not reach a human and then you just give up and be a good sheep and pay what you’re expected to.
Oh, unless you want to cancel, in which case it will take no less than 10 different humans bouncing you off various departments and scripts because making it easy to cancel also results in bad metrics