Jackson soon discovered that Amazon suspended his account because a Black delivery driver who’d come to his house the previous day had reported hearing racist remarks from his video doorbell. In a brief email sent to Jackson at 3 a.m., the company explained how it unilaterally placed all of his linked devices and services on hold as it commenced an internal investigation.

The accusations baffled Jackson. He and his family are Black. When he reviewed the doorbell’s footage, he saw that nobody was home at the time of the delivery. At a loss for what could have prompted the accusation of racism, he suspected the driver had misinterpreted the doorbell’s automated response: “Excuse me, can I help you?”

  • PeleSpirit@lemmy.worldOP
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    1 year ago

    They lost all of their cloud data, that could be your hobbies, projects, etc. As he said in the article, he bought the products and paid for the services, they had no right to be judge and jury and turn it off.