Jackson soon discovered that Amazon suspended his account because a Black delivery driver who’d come to his house the previous day had reported hearing racist remarks from his video doorbell. In a brief email sent to Jackson at 3 a.m., the company explained how it unilaterally placed all of his linked devices and services on hold as it commenced an internal investigation.

The accusations baffled Jackson. He and his family are Black. When he reviewed the doorbell’s footage, he saw that nobody was home at the time of the delivery. At a loss for what could have prompted the accusation of racism, he suspected the driver had misinterpreted the doorbell’s automated response: “Excuse me, can I help you?”

  • Spliffman1@lemmy.world
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    1 year ago

    OK it’s more a Reddit thing it appears and the RRs (Reddit Refugees) need to maintain a comfort level and familiarity, that’s fine. But never good in life to use terms that may not be understood by your audience, and definitely not good to assume that everyone understands those terms and belittle or be condescending if someone doesn’t understand.