Jackson soon discovered that Amazon suspended his account because a Black delivery driver who’d come to his house the previous day had reported hearing racist remarks from his video doorbell. In a brief email sent to Jackson at 3 a.m., the company explained how it unilaterally placed all of his linked devices and services on hold as it commenced an internal investigation.

The accusations baffled Jackson. He and his family are Black. When he reviewed the doorbell’s footage, he saw that nobody was home at the time of the delivery. At a loss for what could have prompted the accusation of racism, he suspected the driver had misinterpreted the doorbell’s automated response: “Excuse me, can I help you?”

  • PeleSpirit@lemmy.worldOP
    link
    fedilink
    English
    arrow-up
    2
    ·
    1 year ago

    I’ve kind of already signed my life away to LG and it’s 3rd party people but the next time I need a TV, I’ll definitely look at that. I’m saving this on the hopes I won’t need it for a few years. Thanks for explaining it.