Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.

  • thanevim@kbin.social
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    1 year ago

    “You mean logging off and back on isn’t rebooting? What about this button on my monitor?”

    • Godric@lemmy.worldOP
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      1 year ago

      I have no problem with ignorance unless it’s deliberate. It’s the people who think they’re above troubleshooting and lie about it who are the problem people

      • Rodeo@lemmy.ca
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        1 year ago

        And the people who refuse to learn.

        “I’m just bad with computers.”

        So learn and get better.

        • Godric@lemmy.worldOP
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          1 year ago

          “Can you just remote in and do it”

          I’m not gonna remote in and open an email for you, you are an adult at a workplace.

      • thanevim@kbin.social
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        1 year ago

        I just had one of these yesterday. I support lottery machines over the phone, so retail employees call me if there’s an issue with them

        Well, countertop terminal went offline. Employee swears up and down that he’s rebooted “5 times already”. I ask him to power cycle the modem while we’re on the phone, and he immediately replies OK. I then hear the distinct beeps of the terminal rebooting.

        So I ask, “just to be sure, you unplugged and replugged the power to the small box with two antennas that says BRAND, right?” Immediate response that cut into my question: “yeah yeah yeah!” more terminal beeps

        sigh