Alex turntine faked a terrible haircut. People who loved Alex bullshitted that it looked great because they were worried about causing upset to someone who had recently attempted suicide (an understandable anxiety, but also in my experience, having people walk on eggshells around you can make things worse). This prank may have been done to try to break the tension a little, or perhaps Alex was just enjoying the absurdist humour.
The most fucked up thing is that Grok does seem to have guardrails — except they’re geared towards preventing it from being “too woke”