As someone who has raised tickets with IT desk, I’m pretty sure that’s true for them as well.
Me: Outlines extensive troubleshooting steps undertaken, starting with turning it off and on again, and ending with research that pins the problem down to a specific known platform issue with a clear fix.
Service desk, a week later: Have you tried turning it off and on again? Here’s a helpful KB article that tells you how to turn it off and on again. Thanks for contacting the service desk. This ticket is now closed. Have a wonderful day. 😇
For the same reason it matters that we’ve agreed on a particular order to the alphabet.