Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.

Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about? If it was a walk up, did they make the ticket before or after resetting your MFA?

It’s not. Simple reality is your going to end up in help desk (you might end up in a SNOC or related but ultimately I’d advise help desk just so you learn some real world ops). Security, like it’s engineering counterparts is not something you can do with zero experience in the industry. The two hardest job interviews you will ever have in the general it industry are getting into help desk, and getting out of help desk.

I use it a fair bit. Mind, it’s something like formating a giant json stdout into something I want to read…

I also do find it’s useful for sketching out an outline In pseudo code.

Just to give an outsider perspective to anyone reading this. I live in the Seattle Metro, have worked for Microsoft, and now work at a unicorn. I have a list of skill and experience that any ops department would drool over. Amazon is is one of the companies I won’t even apply to unless I’m desperate for a job (and even then I’m not planning to stay).

And I know I’m not the only one.

Depends on how niche. Some stuff unfortunately only comes from truly large user bases. At a guess, the further you go from a tech/liberal core and overlapping hobbies, the longer it will take for the content to emerge.

The people who are here are more willing to post. So less of us overall but also less lurkers.

Hey now! Gitlab ci is totally fine so long as your simply running your build.sh file out of it. Anything more and your risking madness.

First off, aiming to start in security is a fools errand. Security is one of the many paths that your career might take after you gain some knowledge.

Some more random thoughts before real advice. The two hardest things in IT are getting into help desk, and getting out of it. The reason is two fold: 1) help desk is the great entry point for the greater IT industry, and 2) one person in a help desk role is fairly similar to another when it’s time to move out of help desk.

Now: If you have the time, go to your local community college and take their it/networking/security program. The degree will help - you won’t skip help desk (unless your lucky), but you are better equipped for getting out of it. You will also learn a bunch of stuff, get some projects to stick on a resume, etc.

If you don’t have that time you can go the cert route. Be warned however - certs do not substitute for real experience. Do not fall for the trap of thinking that getting X cert is your ticket to Y job. You will be in for a ride awakening when your sitting across from someone like me that only asks situational, hypotheticall questions with no correct answer ( I care about how you think and approach problems over book smarts).

Ok. Last bit of advice: the 10 things I look for (in order) when interviewing entry level help desk.

1. customer service skills,
2. ability to learn,
3. customer service.
4. some mild interest in tech.
5. customer service.
6. the ability to learn troubleshooting.
7. customer service.
8. the ability to admit you don’t know…
9. customer service.
10. not being an asshole.

I can teach you how to fix a printer, design a network, or spin up infrastructure in the cloud. I can’t teach you how to act around people.

It’s $100. In 2023 that does not even cover groceries for a middle class household of four for a week.

If you want to advocate absolute austerity to someone who has no expenses yet - go for it. Me? The world is shitty enough as is - of something’s going to make you happy, and you have no other expenses, go for it.

Don’t spend your money because it’s a " good deal". In theory your guardian(s) are covering the expenses the rest of as as adults just accept. Therefore take advantage and spend your money on what brings you joy.

So for years I was similar on reddit. Then I realized I could use my account as a bookmark organizer for subs I was interested in.

Never posted anything however. Here I have alts with post history. Interacting is still taking some getting used to.

As someone who manages a Google workspace instance currently, God I wish I had exchange for my email service.

As someone who manages a tailscale network at my work…I just want to point out that tailscale is a tiny bit more complicated than just downloading and installing. Not much but…

That said the ability to automate wireguard connections is wonderful and everyone should check it out.

So counter point. Active directory is a god send for managing endpoints, user accounts, endpoints, etc.

No you don’t let windows act as a dns server outside the ad subdomain, no you don’t use windows to admin your root private ca, and for all you hold dear do not enable that God forsaken web server. But for what it does well, it’s the best solution out there.

Just to pile on. I’ve seen devs throw out the entire git history when moving between repos for ongoing projects.

I don’t know what part your unaware of - so let me do the ELI5. They (HashiCorp) created a tool called teraform which is used for defining what servers/other infrastructure you use in places like AWS. Up until recently this was open source under the Mozilla license to something that’s not quite open, but not fully closed source (yet).