Need to complain. I tried to call my doctor’s office and it was impossible to speak to a person. The AI kept telling me over and over that they care about my pronouns. I don’t care about my pronouns, I just wanted to speak to a person. It’s Seattle idk what I expected

  • Almacca@aussie.zoneEnglish
    0·
    28 days ago

    I was laminating a leaflet for the government department I work for the other day, and it had very carefully noted the pronouns for the department. That just seems silly to me.

    • TheMuffinMan@piefed.worldEnglish
      0·
      28 days ago

      Assuming they were in brackets after people’s names, why is that silly? It’s just so you know how to address them.

      • bamboo@lemmy.blahaj.zoneEnglish
        0·
        28 days ago

        I think what they’re saying is on leaflet, the department had pronouns listed, like “Department of Sanitation (they/them)”

        • TheMuffinMan@piefed.worldEnglish
          1·
          28 days ago

          Ah, that is indeed what they wrote but that interpretation didn’t even cross my mind! That is hilariously bad lmao. Thanks

  • TheMuffinMan@piefed.worldEnglish
    0·
    28 days ago

    Behind every decision to replace staff with yet another LLM is endless frustration for customers and clients.

    I had an urgent leak to deal with earlier this week, and when I called my rental agency they told me they couldn’t do anything until I’d logged it in their online system. I logged it in detail with photos, then it took me to an LLM. When I told the LLM I wasn’t interested in further chatter and just needed a plumber sent over ASAP, I got a text saying my request wouldn’t be dealt with because I “did not complete the conversation with [their] agent.” All the while my light bulbs were dripping… I felt like I was taking crazy pills.

    • YawningNostalgia@thelemmy.clubOPEnglish
      1·
      15 days ago

      First off, I’m really sorry about your relative and I hope you’re doing well. That’s terrible. Secondly, that isn’t something that can be purely blamed on an automated system. There were people at multiple steps who could have made that stop happening and just didn’t.

      I have a funny one. In med school I had a patient with a BMI of 6,000+ and as most probably know 30+ is obese. As a med student I didn’t have the power to change the chart, and I had to go find the charge nurse, which was a struggle in and of itself, and then get her to change it. It took like an hour of my time and her like 15 minutes because she didn’t know how. Someone had entered their height as 5.6 inches instead of 5’6" and we struggled with that. I could have been learning that whole time. We need quality support staff so badly.