Education Department will use ‘secret shoppers’ to detect student loan servicer errors | CNN Politics
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The Department of Education announced it will use “secret shoppers” to help monitor the student loan repayment process, as payments for millions of borrowers restarted last month following a pause during the Covid-19 pandemic that lasted more than three years.

CNN —

The Department of Education announced it will use “secret shoppers” to help monitor the student loan repayment process, as payments for millions of borrowers restarted last month following a pause during the Covid-19 pandemic that lasted more than three years.

    • FuglyDuck@lemmy.worldEnglish
      8·
      1 year ago

      loan servicers were consolidated, during the pause when they weren’t getting revenue back. The big ones bought up the little ones.

      keep in mind, the federal government wasn’t actually loaning the cash out- they just garunteed it. Kind of like getting a parent to cosign on a car loan.