I have recently started university and am required to use an app that has three Facebook trackers, one of them being a Facebook location tracker according to Exodus App Privacy, for the dining plan, when it would literally work perfectly fine using your student ID and ordering to a real cashier, LIKE HOW IT HAS BEEN DONE FOR DECADES.
I have also read many stories of people that live in apartments that require them to use a mobile app for god damn LAUNDRY. All you need, is a card reader, and it will work perfectly fine like it has been for the longest time.
Privacy concerns aside, it is just annoying that you need this app and that app and this app and that app and it just clutters space on your phone. Security concerns too as now they have all of this additional info on you online, such as your phone number your email your real name, instead of just your credit card info like a card reader would have. And I am willing to guarantee that their security model is absolute horseshit because they have such a small team of engineers working on the app and the servers.
Literal enshitification
I can only speak from the experience of one app at one company, but data we collected was for troubleshooting. Mainly because customers will email us stuff like “your app doesn’t work!!! Worst company ever!!” And absolutely no identifying information whatsoever. To make matters worse they’ll email with an email that they didn’t give us as a customer so how in the world are we supposed to help‽
So we collect enough data so whoever in the company might need to help them can actually do so.
There’s a lot of “this app is impossible to use!!!” That we find out with enough data collection is just them refusing to hit the GIANT button in the middle of the damn screen that would solve their problem. I hate users.
I believe we answered questions in the Apple and Google stores that says that we collect information and send it to 3rd parties (because analytics platforms are technically 3rd party) but not to sell it. I don’t know if that distinction is clear on the stores though.
I used to work in a job where we had a niche ebook reader app in the major app stores. My favorite review that someone left?
1 star, Worst game ever.
Collecting data relevant to the app is ok and logical. It’s collecting unrelated personal info I gave a problem with.
And i can sympathize with you regarding users. I design control system interfaces and sometimes I go to extremes to make it good for idiots. And i still get calls at 7am, have to drop everything else and drive 40 miles just to point out the giant red ALARM text i specifically put there to make things easier. It’s on the first fucking page!
It’s nice that remote access is easier now but some of these facility managers… i don’t know who puts their pants on for them because they don’t seem to be able to navigate treacherous logic and reason.
I hope I didn’t just quote your whole post, still trying to figure out boost hah