Sounds like a decent job, you just have to recall them and the guys at the shop will fix the broken chip with the unit/date/time systems, the exceptionalism bug, the self-hurting capitalism apologetics defect, the…
As someone who has raised tickets with IT desk, I’m pretty sure that’s true for them as well.
Me: Outlines extensive troubleshooting steps undertaken, starting with turning it off and on again, and ending with research that pins the problem down to a specific known platform issue with a clear fix.
Service desk, a week later: Have you tried turning it off and on again? Here’s a helpful KB article that tells you how to turn it off and on again. Thanks for contacting the service desk. This ticket is now closed. Have a wonderful day. 😇
My workplace uses VPN and ‘digital’ printers so you can just scan your badge at any printer to get your documents. Except, the network is basically held together with hopes and dreams so a common issue is network just won’t see the printer or lose the configuration and basic users can’t fix it. IT guys have sent me three different sets of instructions how to fix it, none of them work, and one of them got me flagged by offsite IT for trying to do something malicious. So now when anyone asks for help printing a document I just tell them to keep trying a different computer until they get one that works.
Got a ticket yesterday with the text “I can’t install addins in office anymore. I only get this message”
Then they attached an image of office telling them exactly why they can’t install addins (optional experiences is disabled) and exactly where to go in the settings to enable it again…
A friend asked for some computer help and when I asked him to replicate the problem, he closed the error window before I could read it. I think that was when I gave up helping people with their computer problems.
That’s when I tell them “Do it all over again, and this time don’t close the error message. I’ll be playing sudoku on my phone, call me when you have the error message for me.”
That time had passed by then. If I remember correctly, it ended up being a simple problem they could have solved themselves if they had read the message and understood the words.
I’m unofficial IT in my workplace cause our IT guys are corporate indoctrinated so just utterly incapable of communicating with other departments that aren’t front office of management. Assuming it’s not a network setting or printer screwing up, most of my IT assistance starts with ‘Read it back to me’ so I can see where they are at. Had one new girl, maybe 22ish, read the sentence to me three times before she even considered the thought she was doing something wrong.
Anyone who has worked the IT desk knows how users are. Reading is against their beliefs.
The possibility of servicing users that are american scares me…
Sounds like a decent job, you just have to recall them and the guys at the shop will fix the broken chip with the unit/date/time systems, the exceptionalism bug, the self-hurting capitalism apologetics defect, the…
Oh I see your point.
As someone who has raised tickets with IT desk, I’m pretty sure that’s true for them as well.
I wish this wasn’t hitting the nail on the head.
My workplace uses VPN and ‘digital’ printers so you can just scan your badge at any printer to get your documents. Except, the network is basically held together with hopes and dreams so a common issue is network just won’t see the printer or lose the configuration and basic users can’t fix it. IT guys have sent me three different sets of instructions how to fix it, none of them work, and one of them got me flagged by offsite IT for trying to do something malicious. So now when anyone asks for help printing a document I just tell them to keep trying a different computer until they get one that works.
Been working IT at a public school for almost a year, have never once got an answer to the question “and what did the error message say?”
Got a ticket yesterday with the text “I can’t install addins in office anymore. I only get this message”
Then they attached an image of office telling them exactly why they can’t install addins (optional experiences is disabled) and exactly where to go in the settings to enable it again…
A friend asked for some computer help and when I asked him to replicate the problem, he closed the error window before I could read it. I think that was when I gave up helping people with their computer problems.
That’s when I tell them “Do it all over again, and this time don’t close the error message. I’ll be playing sudoku on my phone, call me when you have the error message for me.”
That time had passed by then. If I remember correctly, it ended up being a simple problem they could have solved themselves if they had read the message and understood the words.
I’m unofficial IT in my workplace cause our IT guys are corporate indoctrinated so just utterly incapable of communicating with other departments that aren’t front office of management. Assuming it’s not a network setting or printer screwing up, most of my IT assistance starts with ‘Read it back to me’ so I can see where they are at. Had one new girl, maybe 22ish, read the sentence to me three times before she even considered the thought she was doing something wrong.