I went to a coffee shop yesterday that tried to tell me they only accepted orders through their app. I almost walked out, until the finally poured my coffee, but continued to give me shit about it, “ok but next time you have to use the app”
I have my phone on me all the time. Still no way im using an app to order. The screens I can tolerate at fastfood joints because it gives me time to decide.
But if you can’t be bothered to come to my table to ask what I want at a real restaurant, I can’t be bothered to go to your > resturant.
OP said coffee shop so I’m presuming it’s not a real restaurant, and the app would facilitate ordering without queueing. Which I like. But I don’t wanna download an app, I want to just sit down, scan a QR and pay with one of the cards stored in my phone. And obviously cash should still be a backup option. I can see why they might want to do away with card terminals though.
True. I would put coffee shops in group with the fasfodd joints. There’s wasn’t really much service to begin with. But it should always be possible to order by a real person.
I wonder if it isn’t actually illegal to deny personal service for accessibility reasons.
Honestly, no idea. Laws vary so much by jurisdiction anyway.
Tbh I agree that there should be an in-person option always. If for no other reason then just to be able to pay in cash. Just make sure to let people know it’s not the most convenient option but it’s available.
I’m not entirely sure what the point of the app is though, compared to a website with payment options. Lots of people will say tracking, but you can get a lot of info through a browser too.
Mate you’re already in the restaurant. If you couldn’t talk to anyone, or move your own weight - you wouldn’t have made it inside the restaurant to the counter. Those issues already had solutions to get to the point of ordering.
Luckin Coffee, the extremely successful Chinese competitor to Starbucks exclusively operates via their app. Sadly, users prefer it because of all the discounts and coupons it offers. So really, just surveillance capitalism as usual.
I went to a coffee shop yesterday that tried to tell me they only accepted orders through their app. I almost walked out, until the finally poured my coffee, but continued to give me shit about it, “ok but next time you have to use the app”
“Yea no. There will be no next time.”
There’s an Always Sunny in Philadelphia episode for exactly this situation
https://www.youtube.com/watch?v=mzb355qT8RI
It’s so good. Best of theirs in a long time.
I havent watched Sunny in ages. But yes, that was my experience lol
A QR code and a website I could understand. But app? No.
No, even QR I can only accept as an option, as in completely optional. I’m out and about without a phone quite frequently.
I have my phone on me all the time. Still no way im using an app to order. The screens I can tolerate at fastfood joints because it gives me time to decide.
But if you can’t be bothered to come to my table to ask what I want at a real restaurant, I can’t be bothered to go to your > resturant.
OP said coffee shop so I’m presuming it’s not a real restaurant, and the app would facilitate ordering without queueing. Which I like. But I don’t wanna download an app, I want to just sit down, scan a QR and pay with one of the cards stored in my phone. And obviously cash should still be a backup option. I can see why they might want to do away with card terminals though.
True. I would put coffee shops in group with the fasfodd joints. There’s wasn’t really much service to begin with. But it should always be possible to order by a real person.
I wonder if it isn’t actually illegal to deny personal service for accessibility reasons.
Honestly, no idea. Laws vary so much by jurisdiction anyway.
Tbh I agree that there should be an in-person option always. If for no other reason then just to be able to pay in cash. Just make sure to let people know it’s not the most convenient option but it’s available.
I’m not entirely sure what the point of the app is though, compared to a website with payment options. Lots of people will say tracking, but you can get a lot of info through a browser too.
This sentence makes me realize I take my phone with me everywhere
No. Not even that, that’s just shit and the site brings a plethora of formatting issues and accessibility issues.
Just give me a fucking paper menu.
Paper menu has accessibility issues too. You have to stand up and go to the counter, for one. You have to talk to someone.
For different reasons, physical or mental, those aren’t great for a lot of people.
Mate you’re already in the restaurant. If you couldn’t talk to anyone, or move your own weight - you wouldn’t have made it inside the restaurant to the counter. Those issues already had solutions to get to the point of ordering.
I’ve personally got no problem talking to people or moving my own weight but if I’ve been on foot the whole day I’d rather sit down than stand in line
True, but both is fine together.
“It’s a work phone. I’m not allowed to install apps.”
Luckin Coffee, the extremely successful Chinese competitor to Starbucks exclusively operates via their app. Sadly, users prefer it because of all the discounts and coupons it offers. So really, just surveillance capitalism as usual.
Dennis??