Sometimes it makes you wonder how they manage to even find the reply button
it’s because of a new strategy used by sellers on Amazon to flip their product pages to different products. I’ve seen this before in the reviews how the reviewers will review a product that’s kind of like what I am trying to order, but slightly different model or something
That’s dastardly. Amazon needs to be burned to the ground like it’s waningly verdant namesake
“I don’t know, sorry”
So, while in the end it’s still not the sharpest tools in the shed writing those, the questions are often forwarded to your email by Amazon and will very much include a call-to-action. People are made to feel like Amazon or even some other customer is specifically asking for their thoughts, so they will respond just to be polite. It isn’t immediately clear in these emails that the answer will be put up on the listing forever.
Amazon sellers have a habit of selling one thing, getting a bunch of decent reviews, and then swapping the entire description, name and pictures to a dodgy item they want to shift.
Which is why you see 2TB USB sticks for £10 with a bunch of five star reviews, but when you dip down into them, they all say things like “Just what we needed. Looks great on my Christmas tree.”
So I’m more likely to blame Amazon here. They are a shockingly shit company.
I’m in the market for a honing guide for chisels and plane irons. I bought a cheap one, and the little feature it has to grip the sides of chisels wasn’t big enough for my chisel to fit in it.
I found a model I thought I liked on Amazon, but there was no spec on the thickness of chisel it could grip. I asked a question, “How thick of a chisel does this hold? NOT the width, the THICKNESS” Two answers, 1. “i dont know” and 2. 1/8" - 2 1/4" (which was the numbers for the chisel WIDTH spec’d in the ad.)
When someone asks a question like that, it doesn’t seem to go to the seller, it goes to other customers. People get a question in their email. And a lot of them are shitheels who will dutifully answer “I don’t know.” Or they have the reading comprehension skills of the average hagfish.
I don’t think the users are the problem in the image though; I think it’s the seller’s fault.
Amazon has a feature where you can list for sale different permutations of the same item. Say you sell anal lube in 1 oz, 2.5 oz, 8 oz, 16 oz and 55 gallon packages, instead of creating an independent listing for each, you can have one listing with 5 variants. These can have different pictures or descriptions so customers can see and read about the differences, but it’s supposed to be broadly the same product so they share a question and review section.
If the seller is too ignorant or apathetic, they’ll list completely unrelated products under the same listing as different variants. There may be a theme, like “grooming supplies” so they’ll have a hair dryer, a beard trimmer, an electric toothbrush and a rectum bleacher listed as variants of the same product. Or it’ll just be whatever was on the truck from Shenzhen this week, hence the purchaser of a dash cam getting a question about an air filter.
55 gallons of anal lube?
Can be yours for the low, low price of one thousand, nine hundred fifty-nine dollars and ninety-nine cents, which works out to be $0.28 per fluid ounce. Pack of 1. Only one in stock, order soon.
